Cancellation Policy
Craftify Creations
The 24-hour cancellation window
How to cancel an order
To request a cancellation, send an email to:
Please include your order number so we can find the order quickly.
Cancellation requests are handled in the order they are received. Once we receive your email, we check the order status and confirm whether it can still be stopped before processing.
What happens behind the scenes
Orders do not sit idle after checkout. They move into preparation fairly quickly so they can be packed and shipped on time.
This is why the cancellation window exists. Without a time limit, orders could be stopped after they are already packed or handed over for shipping, which creates problems for both sides.
The 24-hour window gives enough time to fix mistakes while still allowing orders to move forward on schedule.
After the 24-hour window
After 24 hours, the order may already be processed, packed, or scheduled for dispatch.
At that stage, cancellation is usually no longer possible.
If the order has already been shipped, it cannot be cancelled. Once delivered, the order can be handled through the Returns & Refund Policy instead.
Orders that have already shipped
Once a package has been handed over to the shipping carrier and tracking has been issued, it is already in transit.
Shipping carriers do not allow packages to be recalled mid-delivery. Because of this, shipped orders cannot be cancelled.
Refunds for cancelled orders
If an order is successfully cancelled within the allowed time, the payment is refunded to the original payment method.
Refund timing depends on the bank or card provider. Most refunds appear within a few business days, though some may take longer depending on the payment provider.
Duplicate or accidental orders
Mistakes happen. If you accidentally place the same order more than once, contact us as soon as possible and we will review the order before processing.
Why this policy exists
Once an order is placed, preparation starts quickly so deliveries are not delayed. A clear cancellation window helps keep this process predictable for everyone.
Need help?
If you are unsure whether your order can still be cancelled, email:
We will check the order status and let you know what options are available.
