Billing & Payment Policy
Craftify Creations
Prices and currency
Even though Craftify Creations is based in India, we sell to customers in the United States, so orders are charged in USD at checkout.
If your bank account uses a different currency, your bank may apply a currency conversion charge or international transaction fee. Those fees are set by your bank or card provider, not by us, and we don’t control them.
When payment is taken
Payment is taken at the time of checkout.
Orders are not processed, prepared, or shipped until payment has been successfully completed and verified. If payment is not completed, the order does not move forward.
This is standard for online stores and helps prevent unauthorized transactions.
Payment security
Payments on this website are handled by secure third-party payment providers.
We do not store your full card number or payment details on our servers. Payment providers handle this information using their own security systems and fraud protection tools.
This helps keep both the customer and the business protected.
Payment verification checks
Sometimes a payment goes through an automatic review before an order is processed. This can happen for many reasons and is a normal part of online payments.
A few common examples:
- Billing and shipping address don’t match
- Billing and shipping address don’t match
- The order looks unusual compared to normal orders
If an order needs verification, we may contact you by email before processing the shipment.
If payment cannot be verified, the order may be cancelled and the payment refunded.
Order confirmation
After checkout, you will receive an order confirmation email.
This email confirms that we received the order and payment, but it does not mean the order has been shipped yet. Processing starts after payment verification and order review.
You will receive a separate email once the order has been shipped.
Declined or failed payments
Sometimes payments fail or get declined by the bank.
This can happen for different reasons like incorrect details, bank restrictions, or security checks from your card provider.
If a payment fails, the order will not be processed. You can place the order again using the same or a different payment method.
Duplicate or accidental orders
If you accidentally place the same order more than once, contact us as soon as possible. We will review the order and help resolve it before shipping if possible.
Refunds and processing time
If a refund is approved, it is always sent back to the original payment method.
Refund processing time can vary depending on the bank or card provider. Most refunds appear within a few business days, but in some cases it can take longer depending on the payment provider.
Questions about billing or payments
If you ever feel unsure about a payment or notice something that doesn’t look right, you can contact us at:
We’d rather answer questions early than have confusion later.
