Returns & Refund Policy
Craftify Creations
Our goal is to keep the process clear and predictable before you place an order.
Return window
Return requests submitted after 30 days from the delivery date are not eligible for return or refund.
Return eligibility
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- The return request must be submitted within the 30-day return window
- The return must be approved by our support team before shipping the item back
Returns sent without prior approval may not be accepted.
Non-returnable items
For hygiene and product safety reasons, the following items are not eligible for return:
- Earrings
- Customized or personalized items
If a non-returnable item arrives damaged, defective, or incorrect, please contact us and we will resolve the issue.
How to request a return
To start a return, contact us at:
Please include:
- Your order number
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request is approved, we will provide return instructions and the return shipping address.
Please do not send items back without contacting us first.
Return shipping costs
Customers are responsible for return shipping costs, unless the item received is damaged, defective, or incorrect.
Shipping fees paid at checkout are non-refundable.
We strongly recommend using a tracked shipping method, as we cannot guarantee refunds for items lost during return transit.
Refund process
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds are issued to the original payment method within 5–7 business days.
Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
We may request photos to understand the issue and resolve it quickly.
Once confirmed, customers are eligible for a replacement or full refund.
Lost packages
If a shipment is confirmed as lost in transit, customers are eligible for a replacement or full refund.
We work with our shipping partners to investigate delivery issues before issuing the resolution.
Incorrect shipping address
Customers are responsible for entering the correct shipping address at checkout.
If a package is returned due to an incorrect or incomplete address, the original shipping fee is non-refundable. We may offer reshipment once the correct address is confirmed.
Refused or unclaimed deliveries
If a delivery is refused or left unclaimed and returned to us, the original shipping fee will not be refunded. Additional shipping fees may apply if the order is reshipped.
Order cancellations
Orders may be cancelled within 24 hours of placing the order.
After this period, orders may already be processed or shipped and cannot be cancelled.
Need help?
For any questions related to returns or refunds, contact:
